Our approach is simple:
We make sure you have the tools and information that you need to
create the best possible experience for your customer.
Here are some of the ways that we could help:
- Take a look at your site with fresh eyes - This is important because as somebody who manages an eCommerce site, you live and breathe that environment, which can make it hard to see what your customer is seeing. Ideally, a UX expert would be able to offer a different perspective on how to best target your customer.
- Uncovering kinks in the pipeline that can cost you - These can be as small as a button that is not working, or a pop up that is causing friction and blocking key elements on a page, but these mistakes can be expensive, and could be causing your conversion rate to sink.
- Discover ways to optimize key flows - The way your customer navigates the site is very important. Identifying that path - or flow, is imperative to maximize your conversion. Finding a way to improve upon a current flow can yield great results.
- Ensuring that your checkout is working and not creating any friction - One of the key touch points on any eCommerce site is your checkout. Any friction in this process can cause a customer to be frustrated or feel that the site is not trustworthy. This in turn can cause them to leave - or bounce.